Customer F.A.Q

1. Q:How do I know if I have the right size?

A: the Nike AF1 should be comfortable.We will give a little as they mold to your foot, resulting in a comfortable fit.

2. Q:Can I contact you by phone ?

A: Yes we are reachable by phone at our toll-free number: 0594-xxxxxx. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible.

3. Q:How long will it take to process my return of AF1?

A:We process all returns in the order they are received, and we do process them as soon as possible.On all returns and exchanges, processing may take up to 30 days.

4. Q: How can I do for the returns or exchanges?

A: You can contact us via email or online service.or you also can visit our website to see our return policy.

5. Q:I want to know how much does the shipping cost of AF1?

A:In our company shipping is FREE. All shipments are sent free of charge.

6. Q:How can I use my discount coupon code?

A:You may see a discount coupon section in the checkout window. You may type in your discount coupon code there, and a reduction will be applied.

7. Q: Does your product charge impost?

A:We don't charge impost , We don't carry duty on any damages or loss during shipping

8. Q: What should I do after I have submitted my order and paid of AF1?

A:We ask customer to E-mail us back 3 days after payment has cleared,you will receive an E-mail telling you payment has cleared, we will supply you with tracking number and website to track your package.

9. Q: If I forgot my Member ID what can I do?

A: You have to present a valid business document to prove your identitity either by fax or email.We will send you the information by email after your identity has been verified.

10. Q: How should I do if I forgot my username?

A:If you forgot your username, please contact us through the e-mail.